120-Night Sleep Trial & Return Policy

🌙 The 120-Night Sleep Trial

Every SleepyEdge mattress comes with a full 120-night sleep trial starting from the date of delivery. We believe a mattress needs to be slept on — not just touched in a showroom — before you can truly know if it's right for you.

That's why we give you 4 full months to decide. Sleep on it, live with it, take your time. If it's not the best sleep of your life, we'll make it right.

📦 How to Initiate a Return

Returning your mattress is simple. We handle all the logistics — you don't need to box it up or drop it off anywhere.

1. 1
   Contact Our Support Team Email us at support@sleepyedge.com or call +1 716-817-3590 with your order number and reason for return.
2. 2
   Schedule Free Pickup Our team will arrange a free white-glove pickup at a time that works for you. No need to repackage the mattress — we handle that.
3. 3
   Mattress is Collected Our pickup partner will collect the mattress from your home. Whenever possible, returned mattresses are donated to local charities.
4. 4
   Full Refund Processed Once pickup is confirmed, your full refund is processed to your original payment method within 5–10 business days.

✅ Return Conditions

We want returns to be hassle-free. However, to keep our program fair and sustainable, please review what qualifies for a return.

💰 Refund Details

Your refund will be issued to the original payment method used at checkout — credit card, debit card, or any other payment method accepted at the time of purchase.

Refunds are processed within 5–10 business days after pickup is confirmed. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

The full purchase price of the mattress is refunded. If any promotional discount was applied at the time of purchase, the refunded amount will reflect the actual amount paid.

📋 Policy Limits & Exceptions

To keep our return program fair for all customers, the following limits apply:

• One return per household. The 120-night trial applies to your first order per delivery address.
• Alaska & Hawaii. A $99 return logistics fee applies for customers in Alaska and Hawaii due to elevated pickup costs.
• International orders. International orders are subject to a return fee based on location. Contact us before purchasing for details.
• Clearance & final-sale items. Items marked as clearance or final sale at the time of purchase are not eligible for the 120-night trial.
• Accessories & bedding. Pillows, protectors, and bedding accessories carry a 30-night trial only.

🛡️ 10-Year Warranty

In addition to the 120-night sleep trial, every SleepyEdge mattress is backed by a 10-year limited warranty against manufacturing defects, including:

• Sagging or indentation greater than 1 inch not caused by improper support
• Splitting or cracking of foam not caused by misuse
• Defective materials or workmanship
• Broken or protruding coils (hybrid models)

Warranty claims are separate from the return policy. Contact support@sleepyedge.com with photos and your order number for any warranty claim.

💬 Questions? We're Here.

Our sleep experts are available 7 days a week to help with returns, warranty claims, or any questions about your mattress.

Email: support@sleepyedge.com
Phone: +1 716-817-3590

Last updated: April 2026